Desktop Support Specialist


As a key member of the operations team, you will provide technical support for desktop computers, applications and related technology. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. You will also assist in the maintenance and testing of network servers, and associated equipment.

1. Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
2. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
3. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
4. Works with procurement staff to purchase hardware and software.
5. Assesses functional needs to determine specifications for purchases

• 2-4 years experience supporting Windows 7, Exchange, Active Directory and Windows Server 2003
• 2-4 years experience supporting Mac laptops, Mac OSX and related software applications
• Experience troubleshooting hardware issues and replacing hardware on both
desktop and laptop PCs
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting basic network, software, printing problems
• Outstanding interpersonal skills a must
Some exposure to Linux desirable
Ability to lift 35 pounds

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